Unplanned downtime, whether it affects an individual user or an entire company, can result in a lot of lost productivity and money. The amount of financial resources lost due to downtime continues to grow exponentially each year. It has been reported that the average cost per minute of unplanned downtime was $7,900 in 2013 - up 41% compared to 2010. The average reported outage length was 86 minutes in 2013, potentially costing a business a whopping $690,200. Recognizing the enormous cost of downtime may encourage you to take a closer look at your data center’s uptime record.
First, let’s break down the three types of technologies that can be affected: business applications, productivity services, and technology services. Business applications are the programs employees use to do their job, typically running on a server that is accessed through the company’s network. Technology services like e-mail, internet, and intranet services are applications made available to employees to improve their productivity. Physical servers, networks, and communications capabilities make up the technology infrastructure.
What happens if a business application goes down?
Since much of today’s business is conducted on computers, everyone from entry-level employees to the CEO can be affected. Without CRM, information about customer interactions could become disorganized, incomplete, or worse, lost altogether. Without ERP, the most vital points of business information and integration will become unavailable, stopping up the flow of information that supports data driven business decisions. Data collection and analysis will suffer and financial reports will be inaccessible.
What happens when technology services go down?
Many companies have become dependent on e-mail, internet, and intranet services. Without it, employees are almost cut off from important business communications. Using the phone or fax machine is possible, but requires extra time and effort. Access to intranet service, which has largely replaced hard copy files of information, is also crucial for employee’s reference and access to important company documents. This can directly affect productivity and is also frustrating for the workforce.
What happens during an infrastructure outage?
Infrastructure outages can have a huge impact on businesses and may have an even more wide-ranging effect on everything from business applications; communication and technology services; and other business systems. If the critical systems infrastructure fails, an entire enterprise can grind to a halt. Furthermore, some infrastructure failures can even result in damage to your company’s IT and communications equipment and may need to be replaced at great cost.
There’s no denying that unplanned downtime is very expensive and deals a big blow to company productivity, during both the outage and recovery process. There may also be legal or regulatory repercussions, and certainly lost confidence and trust among key stakeholders. With the cost increasing every year as businesses rely more and more on data center support, it is important to ensure your data center is well equipped to mitigate potential downtime threats and maintain reliable service.
To minimize the chance of experiencing an interruption of services due to an outage, choose a data center with a resilient critical systems design, risk mitigation features, a comprehensive Data Center Infrastructure Management System (DCIM), a well-trained operations team, and frequently tested redundant components and critical systems infrastructure. Most importantly, ask for the data center’s uptime record and frequency of critical systems infrastructure (Electrical and Mechanical distribution) maintenance windows which are the true benchmark for any data center provider.
It has also been reported that 91% of survey respondents experienced an unplanned outage in 2013. Although it seems impossible, near-perfect reliability is a reality for a select few elite data centers around the country however; it requires both a resilient design and a disciplined management and operations strategy. Since opening our doors over 13 years ago, FORTRUST has maintained 100% critical systems infrastructure uptime on behalf of our clients.
With foresight, hard work, and a strong team with a solid plan, you can rest at night knowing your business and its financial assets are protected.
As Senior Vice President and General Manager, Rob McClary is responsible for the overall supervision of business operations, high-profile construction and strategic technical direction at FORTRUST. Rob developed and implemented the process controls and procedures that support the continuous uptime and reliability that FORTRUST Denver has delivered for more than 13 years. He is considered one of the leading experts on Management and Operations in the data center industry, and was selected as a finalist by AFCOM for Data Center Manager of the Year. He has written several White Papers on topics such as management and operations strategies for maximum reliability, high-availability service delivery, geographic and risk mitigation factors for Data Centers. Speaking on topics such as data center design, construction, management and operations Rob has spoken, presented and participated on many panels at industry events such as the Uptime Institute’s Symposium, Data Center Dynamics, 451s Hosting Cloud Transformation Summit, 7X24 Exchange Rocky Mountain Chapter, and IT Summit Denver. http://www.FTDC.com/