New BPMonline Service Desk Marks First Technology Platform to Incorporate ITIL Best Practices and Service Desk Automation

April 23, 2012 No Comments »

BPMonline, SaaS/on-demand CRM and business process management solutions provider, today launches BPMonline Service Desk, a new cost effective web service desk management solution that will transform IT Service Management (ITSM) automation.

BPMonline Service Desk’s advanced business process management (BPM) capabilities provide the full range of tools to configure, automate and conduct business processes analysis.  It delivers right out of the box fully integrated ITIL/BPM features, such as service level and portfolio management, incident management, serviced request management, knowledge management, control of service personnel’s time usage, interactive communications, in-depth reporting and analytics, to name a few.  For instance, you can manage support tickets, track customer issues, manage service level agreements (SLA), ensure compliance, run service catalog and CMDB. Such capabilities as automated request management and customer self-service lets the customer sit in the driver’s seat, which helps ensure a good experience, eliminates wasted time and reduces overall costs.

BPMonline Service Desk can be deployed both On-Site and On-demand. On-Site implementations typically utilize the application hosted on the servers of the client, feature a one-time payment and include a lifetime license. BPMonline Service Desk On-Demand (SaaS) is offered as an annual subscription and is delivered as a hosted application that sits on the servers of a certified data center. The advantage is that it enables the organization to get the service desk system up and running within an hour and eliminates any in-house IT infrastructure investments.

“The launch of BPMonline Service Desk will revolutionize the ITSM market in that it harnesses the power of the most advanced technologies (ITIL, BPM, SaaS) available today all within one platform.  BPMonline Service Desk is a user friendly, highly effective ITSM solution,” says Alexander Zlotko, BPMonline Business Development Executive (Service Desk Unit).

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